MONDAY, APRIL 8th 2019

1:00pm - 2:15pm Welcome and opening keynote: Relentless Adaptation: Amber Mac
2:15pm - 2:45pm Networking Break
2:45pm - 3:45pm The Four Digital Behaviours that Separate BC's Most Successful Hospitality Businesses: Conner Galway
How Hotels are Funding BIG Energy Savings... For Free: Angela Nagy & Ben Gardiner
 3:45pm - 5:15pm BCHA/ABLE BC Industry Update ABLE BC Industry Update: ABLE BC’s Executive Director Jeff Guignard will provide an update on recent liquor policy changes, current industry issues, and the Alliance’s advocacy work. BCHA Industry Update: BCHA President & CEO James Chase will provide an update on the Association's activities, with a focus on recent announcements regarding Airbnb, MRDT, and the labour shortages.
6:00pm - 8:00pm Welcome Reception: Laurel Packing House

TUESDAY, APRIL 9th 2019

8:00am - 9:30am Breakfast & Keynote
8:00am Breakfast Served
8:30am - 9:30am Keynote: Hospitality and Tourism: Working Together to Create Remarkable Experiences
Marsha Walden, Destination British Columbia
9:30am - 10:00am Networking Break in the Marketplace
10:00am - 11:00am Monitoring Customer's Cannabis Use Without Compromising Service Quality: go2HR
Expedia Group: Beyond Distribution: Chantel Cook & Monita Sidhu
11:00am - 11:30pm Networking Break in the Marketplace
11:30am - 12:30pm 2019 CBRE Accommodation Outlook: David Ferguson
Mocktails to Mojitos: Maximizing Beverage Program Profits in 2019: Brice Peressini
Will They Stay or Will They Go? Decreasing Employee Turnover: Eve Gaudet & Janet Wright
12:30pm - 2:00pm Marketplace Lunch
2:00pm - 3:00pm Hear Today Hear Tomorrow: Sasha Brown
Tackling the Looming Room Attendant Shortage: Panel
3:00pm - 3:30pm Networking Break in the Marketplace
3:30pm - 4:30pm Closing Keynote and Remarks
The Human Brand: Building Guest Loyalty in the Digital Age: Chris Malone
4:30pm - 5:30pm How Wine Education Can Impact Your Sales: Tim Ellison
6:00pm - 7:00pm BC Hospitality Awards Reception
7:00pm - 9:30pm BC Hospitality Awards Gala Dinner